Refund Policy

Refund Policy for Bounce Bunny Effective Date: September 06, 2025 At Bounce Bunny (“Company,” “we,” “our,” or “us”), we value customer satisfaction and aim to provide a high-quality coaching experience. This Refund Policy explains when and how refunds are issued for our subscription-based digital coaching service. By subscribing to Bounce Bunny, you agree to the terms outlined below. ------------------------------------------------------------ 1. Eligibility for Refunds - Refunds are available within 7 days of the original purchase date. - Refund requests must be submitted in writing to liwgou@uni.minerva.edu within this 7-day period. - After 7 days, payments are considered final and non-refundable. ------------------------------------------------------------ 2. Digital Service Limitations - Refunds will not be issued once the subscription has been accessed, including logging into the platform, regardless of whether coaching features were used. - Any login activity is considered use of the service. ------------------------------------------------------------ 3. Subscriptions and Cancellations - Bounce Bunny operates on a monthly subscription basis. - Subscriptions may be canceled at any time, and access will continue until the end of the current billing period. - No prorated, partial, or same-day cancellation refunds will be issued for unused subscription time. - It is the customer’s responsibility to cancel before renewal to avoid being charged for the next billing cycle. ------------------------------------------------------------ 4. Free Trials - Bounce Bunny does not offer free trials at this time. All purchases are considered final unless covered by the eligibility conditions above. ------------------------------------------------------------ 5. Refund Process - Refund requests will be reviewed within 7 business days of submission. - Approved refunds will be issued to the original payment method used for the transaction. - Processing times may vary depending on your payment provider but generally take 5–10 business days. - Provider Fees: - If the refund is due to company error (e.g., duplicate charge, complete technical failure), Bounce Bunny will cover any payment provider fees. - If the refund is due to customer choice, the customer is responsible for any fees imposed by their payment provider. ------------------------------------------------------------ 6. Exceptions Full refunds will be issued in cases of: - Accidental duplicate charges. - Complete inability to access the service for the entire subscription period due to technical issues on our end. Refund requests for these exceptions must also be submitted to liwgou@uni.minerva.edu. ------------------------------------------------------------ 7. Abuse of Refund Policy We reserve the right to deny refunds to any customer found to be abusing this policy. Abuse includes, but is not limited to: - Creating multiple accounts to exploit the refund window. - Repeated refund requests without valid basis. - Fraudulent payment disputes. ------------------------------------------------------------ 8. Governing Law and Severability - This policy is governed by the laws of California, United States, without regard to its conflict of laws principles. - If local consumer protection laws in your jurisdiction provide additional rights beyond what is stated here, those rights will apply. - If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. ------------------------------------------------------------ 9. Legal Compliance - Nothing in this policy limits rights provided under applicable consumer protection laws. ------------------------------------------------------------ Contact Us If you have questions about this Refund Policy, please contact us at: - Email: liwgou@uni.minerva.edu